
If you’ve ever flown on Southwest Airlines you are well aware that their open seating policy is very different than any other airline. While it may feel like a cattle call from time-to-time, you may not be aware that the study of ant colonies played a significant role in changes to Southwest’s method of seating.
In 2007, a surge of complaints from Southwest customers concerning their seating method spurred the company to assess the situation and consider assigning seats. In Peter Miller’s book “The Smart Swarm” he profiles the work of Doug Lawson, Southwest’s manager of financial analysis. According to Lawson, “the best way to determine whether assigned seating would be faster was to create a computer simulation of passengers boarding a plane, and then try out one pattern after the other. Other airlines had done more or less the same thing over the years. But Lawson’s plan had a difference — it was based on the behavior of ants.” Continue Reading…